Pinstripe poise cream pinstripe co-ord set

At Kimikimi, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

1. Eligibility for Returns

• Returns are accepted within 3 days of delivery.
• Items must be:
  • Unused, unworn, and unwashed.
  • In original packaging with all tags intact.
• Items that do not meet these conditions will not be accepted.
• Unboxing video is required to verify the product condition.

2. Non-Returnable Items

• Accessories, innerwear, and sale/discounted items are not eligible for return.
• Customized or altered products cannot be returned.
• Note: Sale/discounted items cannot be returned. They are eligible only for exchange if the product is defective.

3. How to Request an Exchange/Return:

• To initiate a return or Exchange, please us at shopkimi.in@gmail.com with:
  • Your Order Details
  • Order Payment Mode
  • Delivery Date
  • Reason for Return 
  • Video of the Product 
• Our team will approve the request and guide you through the return process.
• Customers are responsible for return shipping costs, unless the item received was defective or incorrect.

4. Refunds & Credit Notes

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If the product is defective or incorrect, a full refund (including shipping) will be issued.
• If the product is not defective and the reason for return is not valid, a credit note will be issued instead of a refund.
• Credit notes are valid for 90 days and can be used for any future purchase on our website.
• Courier charges will be deducted from the refund/credit amount.
• Charges:
  • Cash on Delivery (COD) Orders: ₹400 (₹200 each side)
  • Prepaid Orders: ₹400 (₹200 each side)
• Approved refunds will be processed within 7–10 business days to the original payment method (or via bank transfer/store credit for COD orders).

5. Exchanges

• We currently offer size exchanges (subject to availability).
• If the desired size is not available, you may request a refund or credit note as per our policy.
• Note: Sale/discounted items are only eligible for exchange if the product is defective.

6. Damaged or Incorrect Items

• If you receive a damaged, defective, or wrong product, please notify us within 48 hours of delivery.
• We will arrange for a replacement or issue a full refund, including shipping costs.

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7. Exchange Process:

• We will arrange a reverse pickup from your address

• If the pickup is not completed due to any reason, the customer must self-ship the parcel to our provided address

8. Request A Refund:

Customer must provide a proper unboxing video clearly showing the damage
Email the video along with order details to shopkimi.in@gmail.com

9. Contact Us

For return or refund-related queries, please reach us at:
📧 Email: shopkimi.in@gmail.com